**Wo.oW Travel Terms and Conditions**
### 1. **Introduction**
Welcome to Wo.oW Travel. By booking a tour, activity, or any other services provided by us, you agree to be bound by these Terms and Conditions. Please read them carefully before making any reservations. These Terms and Conditions apply to all tours and services offered by Wo.oW Travel.
### 2. **Booking and Payment**-
**Booking Confirmation:** A booking is confirmed once the full payment or a deposit is received. By making a booking, you accept these Terms and Conditions.
**Payment Terms:** Payments can be made via credit card, and other methods specified on our website. Full payment must be received before the activity scheduled start date and time.
**Pricing:** All prices are quoted in JPY or your local currency and include applicable taxes, unless stated otherwise. Prices are subject to change without notice.
### 3. **Cancellations and Refunds**
**Customer Cancellations:** If you wish to cancel your booking, you must notify us in writing via email. Cancellation charges may apply as follows: – Refund requests will not be granted for any of our services if cancelled less than 24 hours before the scheduled starting time of the tour/activity.
**Company Cancellations:** Wo.oW Travel reserves the right to cancel tours due to unforeseen circumstances, including but not limited to natural disasters, political instability, or insufficient bookings. In such cases, customers will receive a full refund or the option to reschedule.
### 4. **Changes to Itinerary**
Wo.oW Travel reserves the right to make changes to the tour itinerary, including changes to accommodation, transportation, and tour activities, if necessary. Customers will be notified of any significant changes as soon as possible. No refunds will be given for changes to the itinerary.
### 5. **Travel Insurance**
Wo.oW Travel strongly recommends that all customers purchase comprehensive travel insurance that covers personal injury, medical expenses, repatriation, and cancellation. Customers are responsible for ensuring their travel insurance is valid and adequate for the activities included in their tour.
### 6. **Health and Safety**
**Health Requirements:** Customers must ensure they are physically and medically fit to participate in the tour activities. Wo.oW Travel is not responsible for any medical conditions that may arise during the tour.
**Safety Regulations:** Customers must follow the instructions of the tour guide and comply with all local laws and regulations. Wo.oW Travel is not liable for any accidents or injuries caused by non-compliance.
### 7. **Liability** Wo.oW Travel are not liable for any injury, damage, loss, accident, delay, or irregularity caused by any third party.- Wo.oW Travel is not liable for any loss, damage, or theft of personal belongings during the tour. Customers are responsible for their own belongings at all times.
### 8. **Personal Data and Privacy** Wo.oW Travel respects your privacy and is committed to protecting your personal data. By booking a tour, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
### 9. **Complaints** If you have any complaints during the tour/activity, please inform the guide/representative directly or contact Wo.oW Travel immediately. We will do our best to resolve the issue promptly. Complaints made after the tour must be submitted in writing within 5 days of the completion of the activity.
### 10. **Governing Law** These Terms and Conditions are governed by and construed in accordance with Japanese law. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Japanese courts.
### 11. **Amendments** Wo.oW Travel reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is the customer’s responsibility to review these Terms and Conditions regularly.
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**Wo.oW Travel Privacy Policy**
### 1. **Introduction**
Wo.oW Travel is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.
### 2. **Information We Collect**
We may collect the following types of information: **Personal Information:** This includes your name, email address, phone number, and payment details, which are necessary for booking and providing our services.
**Travel Information:** Details of your travel preferences, such as tour/activity dates, special requests, and dietary requirements.
**Automatically Collected Information:** Information such as your IP address, browser type, operating system, and usage details collected through cookies and similar technologies when you visit our website.
**Communications:** Records of your correspondence with us, including emails, chat messages, and customer service interactions.
### 3. **How We Use Your Information**
We use your personal information for the following purposes:
**To Provide Services:** To process your bookings, manage your reservations, and provide you with our tour services.
**To Communicate with You:** To send you booking confirmations, updates, and information about our services, as well as respond to your inquiries.
**To Improve Our Services: ** To analyse and improve our website and services based on usage data and customer feedback.
**To Comply with Legal Obligations: ** To fulfil our legal, regulatory, and contractual obligations.
**Marketing and Promotions:** To send you newsletters, promotions, and special offers related to our services, with your consent. You can opt-out of receiving these communications at any time.
### 4. **How We Share Your Information**
We do not sell or rent your personal information to third parties. We may share your information with the following entities:
**Service Providers:** Third-party service providers who assist us in operating our business, including payment processing, tour operation, and customer support.
**Legal Authorities:** When required by law, or in response to valid requests by public authorities, such as law enforcement or government agencies.
**Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
### 5. **Data Security**
Wo.oW Travel takes data security seriously and implements reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we unfortunately cannot guarantee absolute security.
### 6. **Data Retention**
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymise it.
### 7. **Your Rights**
You have the following rights concerning your personal information:
**Access and Correction:** You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
**Deletion:** You have the right to request the deletion of your personal information, subject to certain legal exceptions.
**Objection and Restriction:** You have the right to object to or request the restriction of processing your personal information under certain circumstances.
**Data Portability:** You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
**Withdraw Consent:** If you have given consent to the processing of your personal information, you have the right to withdraw your consent at any time.To exercise your rights, please contact us using the details provided in the “Contact Us” section.
### 8. **Cookies and Tracking Technologies**
Wo.oW Travel uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
### 9. **Third-Party Links**
Our website may contain links to third-party websites. Wo.oW Travel is not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any linked websites you visit.
### 10. **Children’s Privacy**
Wo.oW Travel does not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.
### 11. **Changes to This Privacy Policy**
Wo.oW Travel reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
### 12. **Contact Us**
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.